What is Filiverse?
Filiverse is a U.S.-managed remote support company based in Colorado Springs, Colorado, with a dedicated support team in the Philippines. We help businesses reduce operational overload, improve workflow efficiency, and build reliable remote support systems through skilled Filipino remote professionals.
Where are you based?
Filiverse is managed from Colorado, USA, with a dedicated support team in the Philippines. You get the benefit of U.S.-managed operations with cost-efficient global talent.
What makes Filiverse different?
Filiverse was built from real experience on both sides of remote work. We don’t just connect businesses with talent — we help build remote support systems designed to work long-term.
Do you provide Virtual Assistants?
We prefer to use the term remote support or remote professionals. They are more than task assistants — they are dependable remote support professionals with experience in administration, operations, sales, customer support, CRM management, marketing, and technical support.
What support levels do you offer?
Filiverse offers Essential Support, Growth Support, and Specialized Support. These cover administrative tasks, CRM, data entry, research, customer communication, sales follow-ups, workflow coordination, and specialized professional roles. All support levels are billed monthly.
Do you offer part-time support?
Yes. Part-time and full-time support options are available. The minimum engagement is 2 hours per business day, billed monthly.
Can services be customized?
Yes. Filiverse support is designed around your workflow, communication style, operational structure, and business needs. We adapt to your process — we don’t force you into a rigid system.
What time zones do you support?
Filiverse internal operations are managed on Mountain Time. Assigned remote professionals may work based on your preferred schedule, business hours, or operational coverage needs.
How is productivity tracked?
Remote professionals use time tracking and productivity monitoring tools to support visibility, accountability, and workflow transparency.
What does the tracking include?
Time spent on tasks, activity levels, and optional screenshots based on preference. It’s designed to give you clarity — not micromanagement.
What tools do remote professionals use?
Filiverse remote professionals use Filiverse-managed communication and operational systems, including Google Workspace, Filiverse email accounts, Google Meet, Google Chat, Google Drive, and time tracking tools.
Do remote professionals use their own equipment?
Yes. Remote professionals use their own dedicated computers and remote work setups suitable for professional work. If your business requires company-owned equipment, Filiverse may assist with equipment coordination.
How do you handle security and confidentiality?
Filiverse values confidentiality, professionalism, and responsible handling of client information. Clients remain responsible for managing access permissions, protecting credentials, securing company systems, and controlling sensitive data access.
Do you offer a trial?
Yes. The trial structure is 2 hours per business day for 5 business days total.
How do we get started?
We make onboarding simple and fast — usually within a few days: discovery call, define scope, matching, optional trial, onboarding, and ongoing support.
How do payments work?
Invoices are issued by Filiverse monthly and can be paid via bank transfer, Wise, or PayPal.
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