Get the Right Support Without the Cost of Hiring Locally

Yes. Every Filiverse virtual assistant goes through a structured screening, training, and verification process before joining our talent pool.

We don’t just match you with anyone—we ensure each VA is:

• Pre-vetted for skills and communication
• Trained in core tasks like admin support, customer service, and tools
• Tested through assessments and real-world scenarios

Our goal is to provide you with someone who is ready to contribute from day one, not someone you have to train from scratch.

Not from zero—but some guidance is always helpful.

Your VA already comes with foundational training and experience, but like any team member, they’ll perform best when aligned with:

• Your systems
• Your workflow
• Your expectations

Think of it as onboarding, not training.

Yes. We offer a 10-hour paid trial so you can evaluate how we work before committing to ongoing support.

👉 If you're not satisfied, we can either:

• Provide a replacement VA better suited to your needs, or
• Offer a refund based on the situation

Our goal is to make sure you find the right fit.

Our services are hourly-based, with a minimum commitment of 10 hours per week.

👉 This ensures:

• Consistent support for your business
• Stability for our Virtual Talent
• Better quality and accountability

If your needs grow, we can scale hours accordingly.

We typically do not support very low-hour engagements, as they are not sustainable for consistent support.

👉 However, we can recommend a structure that makes the most out of your budget.

Our VAs can support a wide range of tasks, including:

• Administrative work
• Customer support
• Data entry and research
• CRM and backend operations

We’ll help identify what tasks are best to delegate.

Yes. You will be assigned a dedicated VA, with support from our internal team when needed.

We use a time tracking system to monitor work hours and activity levels, ensuring transparency and accountability.

👉 This may include:

• Time spent on tasks
• Activity levels during working hours
• Optional screenshots (based on your preference)

We can also provide reports so you can clearly see how time is being used.

Yes. In most cases, our VAs use their own laptops that meet our required specifications.

👉 This works well because:

• Most work is done through secure, cloud-based tools
• No local storage is required
• Faster onboarding and flexibility

We recommend best practices such as:

• Using secure passwords and access controls
• Limiting access to sensitive data
• Using trusted platforms and tools

👉 Clients remain responsible for managing access to their systems and data.

If your workflow requires installed software or a controlled environment, we recommend providing a dedicated laptop for the VA.

We can assist with:

• Equipment sourcing and procurement
• Setup coordination
• Delivery and logistics
• Asset tracking

Yes, we offer optional equipment management services, including:

• Procurement support
• Device setup coordination
• Retrieval if a VA is replaced
• Secure storage if needed

👉 These services are charged separately based on your requirements.

No problem—we’ll work with you to find a better match.

👉 We can:

• Replace the VA
• Adjust the setup
• Refine the workflow

Our goal is long-term success, not just placement.

For general roles such as administrative support, customer service, or sales support, we typically match you with qualified candidates within 7–10 days.

👉 Once we identify suitable candidates:

• We schedule interviews so you can meet them
• You choose the VA you’d like to move forward with
• We assist with onboarding to ensure a smooth start

For more specialized roles (e.g., roles requiring specific tools, technical skills, or industry experience), the timeline may take a bit longer.

👉 This is because we:

• Carefully source candidates with the right expertise
• Conduct more thorough screening
• Ensure the VA aligns closely with your specific requirements

Our goal is not just to fill a role quickly, but to match you with the right VA who can deliver consistent, high-quality support.