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Managed Remote Support
Reliable Filipino Remote Professionals Built Around Your Business Needs
Filiverse provides managed remote support solutions for businesses needing administrative assistance, customer support, operations support, creative services, and specialized professional expertise.
Whether you need part-time help, dedicated full-time support, or project-based collaboration, we help businesses build reliable remote support systems designed for long-term success.
Choose Your Support Level
Essential Support
NON VOICE | Reliable, consistent support for the tasks that eat your time every day.
You know what needs to get done — you just don't have the hours to do it all. Essential Support gives you a dedicated Filipino professional who handles your recurring daily tasks with consistency, accuracy, and zero micromanagement needed.
Best for: Solopreneurs, small business owners, and growing teams who need dependable day-to-day support without breaking the budget.
$ 8
/ Per Hour
Billed monthly
Your remote support can handle:
- Administrative tasks and data entry
- CRM updates and database management
- Email monitoring and inbox organization
- File management and document organization
- Basic reporting and spreadsheet work
- Research and lead list building
- Sales support assistance
- Non-voice customer support
Experience Level: 2+ years of relevant professional experience
Availability: Part-time or full-time
Minimum: 2 hours per business day
Growth Support
NON-VOICE & VOICE | Experienced remote professionals who can handle more — so your business actually moves forward.
Growth Support is for business owners who are past the basics and need someone who can communicate with clients, drive sales activities, manage workflows, and work independently. Your VA doesn't just complete tasks — they actively support your business growth.
Best for: Businesses ready to scale who need a skilled professional that can speak to clients, follow up on leads, coordinate internally, and handle complex responsibilities without constant supervision.
$ 11
/ Per Hour
Billed monthly
Your Remote Support can handle:
- Inbound and outbound customer calls
- Sales calls, follow-ups, and pipeline management
- Appointment setting and calendar coordination
- CRM management and pipeline updates
- Email communication and client correspondence
- Customer service — voice and non-voice
- Internal team coordination and workflow support
- Reporting and performance tracking
Experience Level: 3+ years of relevant professional experience
Availability: Part-time or full-time
Minimum: 2 hours per business day
Specialized Support
NON-VOICE & VOICE | Senior-level Filipino professionals with the specialist skills your business needs to compete.
Some roles need more than a generalist. Specialized Support connects you with experienced professionals who bring deep expertise in their field — whether that's marketing, operations, technology, or creative production. These are not entry-level VAs. They are skilled professionals who can own their function and deliver results independently.
Best for: Businesses that need advanced skills, strategic involvement, creative production, or specialized technical knowledge — without the cost of hiring locally.
Starting from:
$ 14
/ Per Hour
Billed monthly
Roles available include:
- Marketing Specialists and Social Media Managers
- Sales Development Representatives
- Operations and Project Coordinators
- Executive Assistants
- Graphic Designers and Video Editors
- IT and Technical Support Specialists
- CRM Specialists and Automation Experts
- Bookkeepers and Finance Assistants
Experience Level: 5+ years of relevant professional experience
Availability: Part-time, full-time, or project-based
Minimum: 2 hours per business day · Project-based pricing available
Every Plan Includes
No matter which support level you choose — every Filiverse client gets the same standard of care and accountability.
- Pre-vetted Filipino professionals — screened for skills, communication, reliability, and work ethic before they ever meet you
- Dedicated Account Manager — your direct point of contact for questions, feedback, and performance
- Full time tracking and reporting — so you see exactly how every hour is used
- Ongoing performance check-ins — we don't just place someone and disappear. We stay involved.
- Replacement guarantee — if your Remote Support isn't the right fit we find you a better match at no extra cost
- 10-hour trial engagement — experience how we work before making any long-term commitment
Not sure if this will really save money?
Free Consultation
Want help figuring out the best setup for you?
That’s what we’re here for.
Tell us what’s taking too much of your time, what goals you’re working toward, or what project you need completed—and we’ll recommend the smartest, most efficient option for your business.
Let’s find the right support so you can focus on growth.
- Get a custom recommendation based on your goals
- Explore project-based or ongoing support options
- No pressure, just helpful guidance
Let’s find the right support so you can focus on growth.
People Like Filiverse
What They Are Saying
A true extension of our team!
Our Remote Support from Filiverse quickly became indispensable. She manages our inbox, client scheduling, and reports — all without needing to be micromanaged. It honestly feels like she’s sitting right in our office.
Melissa R.
Operations Manager, SaaS Startup (California)
Professional, proactive, and trustworthy
I’ve worked with other VA services before, but this one stands out. My Remote Support with Filiverse has a great U.S. accent, handles client calls with confidence, and even improved our internal processes. I can finally focus on growing my business.
David L.
Founder, Marketing Agency (New York)
More than just admin help — real partnership.
The matching process was spot on. Our Remote Support has excellent English, works flexible hours, and blends seamlessly with our remote team. The onboarding was smooth, and communication with their client success team has been great.
Stephanie G.
Small Business Owner (Colorado)
YOU MAY NEED TO KNOW
Frequently Asked Questions
Have questions about how Filiverse works? Here are the most common things businesses ask when exploring remote support with us.
Filiverse helps businesses build dependable remote support systems through skilled Filipino remote professionals, structured communication, and long-term operational partnership.
What is Filiverse?
Filiverse is a U.S.-managed remote support company based in Colorado Springs, Colorado, with a dedicated support team in the Philippines.
We help businesses reduce operational overload, improve workflow efficiency, and build reliable remote support systems through skilled Filipino remote professionals.
Where are you based?
Filiverse is managed from Colorado, USA, with a dedicated support team in the Philippines.
You get the benefit of U.S.-managed operations with cost-efficient global talent.
What makes Filiverse different?
Filiverse was built from real experience on both sides of remote work.
Our founder worked remotely from the Philippines for international companies before moving to the United States, where she now works closely with remote teams, sales systems, CRM operations, and business support.
That experience shaped Filiverse’s approach: we don’t just connect businesses with talent — we help build remote support systems designed to work long-term.
Do you provide Virtual Assistants?
We prefer to use the term remote support or remote professionals.
Many of the people we work with have professional experience in administration, operations, sales, customer support, CRM management, marketing, project coordination, creative work, and technical support.
They are more than task assistants — they are dependable remote support professionals.
What support levels do you offer?
Filiverse offers three support levels:
Essential Support — $8/hour
Non-voice support for recurring administrative, CRM, data entry, research, and operational tasks.
Growth Support — $11/hour
Voice and non-voice support for customer communication, sales follow-ups, appointment setting, CRM updates, and workflow coordination.
Specialized Support — starting at $14/hour
Senior-level support for specialized roles such as marketing, sales development, executive assistance, project coordination, design, video editing, IT support, CRM, automation, bookkeeping, and finance support.
All support levels are billed monthly.
Click here to learn more.
Do you offer part-time support?
Yes. Part-time and full-time support options are available.
The minimum engagement is 2 hours per business day. Billed Monthly.
Can services be customized?
Yes. Filiverse support is designed around your workflow, communication style, operational structure, and business needs.
We adapt to your process — we don’t force you into a rigid system.
What time zones do you support?
Filiverse internal operations are managed on Mountain Time.
Assigned remote professionals may work based on your preferred schedule, business hours, or operational coverage needs.
Are your remote professionals already trained?
Filiverse screens remote professionals based on experience, communication, professionalism, reliability, and operational capability.
Clients are responsible for training assigned remote professionals on company-specific workflows, systems, products, services, and internal processes.
How is productivity tracked?
Remote professionals use time tracking and productivity monitoring tools to support visibility, accountability, and workflow transparency.
What does the tracking include?
- Time spent on tasks
- Activity levels
- Optional screenshots (based on preference)
It’s designed to give you clarity—not micromanagement.
What tools do remote professionals use?
Filiverse remote professionals use Filiverse-managed communication and operational systems, including:
-
Google Workspace,
-
Filiverse email accounts,
-
Google Meet,
-
Google Chat,
-
Google Drive, and
- Time tracking tools.
Do remote professionals use their own equipment?
Yes. Remote professionals use their own dedicated computers and remote work setups suitable for professional work.
If your business requires company-owned equipment, Filiverse may assist with equipment coordination.
When is client-provided equipment needed?
Client-provided equipment may be recommended for roles involving sensitive data, installed software, restricted-access systems, compliance-sensitive work, or dedicated hardware requirements.
For more controlled environments, we can support a dedicated setup.
Do you help with equipment setup?
Yes. Filiverse offers optional Equipment Setup & Management Support.
This may include procurement coordination, delivery support, setup guidance, equipment tracking, storage coordination, and retrieval assistance.
Additional fees may apply only when equipment support is requested.
How do you handle security and confidentiality?
Filiverse values confidentiality, professionalism, and responsible handling of client information.
Clients remain responsible for managing access permissions, protecting credentials, securing company systems, maintaining cybersecurity policies, and controlling sensitive data access.
We encourage clients to use secure password management, role-based permissions, proper onboarding/offboarding controls, and company-managed systems whenever possible.
Do you offer a trial?
Trial Structure
- 2 hours per business day
- 5 business days total
If the client is not satisfied, Filiverse may provide one complimentary replacement or refund the paid trial fee.
Can clients communicate directly with remote professionals?
Yes. Clients may communicate directly with assigned remote professionals within our dedicated workspace while Filiverse continues to provide operational support, coordination, and oversight.
Can support scale over time?
Yes. Support can evolve as your business grows.
Clients may start with part-time support and later expand to full-time support, specialized roles, or additional remote professionals depending on workload and business needs.
How do we get started?
- Discovery call
- Define scope
- VA matching
- Trial (optional)
- Onboarding
- Ongoing Support
How do payments work?
Invoices are issued by Filiverse monthly and can be paid via bank transfer, Wise, or PayPal.